Hanley is Here to Help

The Hanley Center is honored to have led and continue to lead significant healthcare improvement initiatives over the years.  From catalyzing Maine’s behavioral health community to implementing electronic health record systems and partnering with our healthcare information exchange (HealthInfoNet) to engaging Maine’s healthcare CEOs and other leaders to develop a leadership development plan for the State of Maine’s Office of MaineCare, our knowledge, experience and relationships are key to the success of our work.

Below is a sampling of resources demonstrating not just the breadth of the health initiatives we lead, but the processes we develop to convene and lead.

Inspiring Leadership for Sustainable Community Health Improvement

Inspiring Leadership for Sustainable Community Health Improvement: Addressing Maine’s Social Needs and Social Determinants of Health

On May 1, 2019, the Hanley Center hosted nearly 100 healthcare leaders from across the state at its Hanley Forum 2019 focused on Social Needs & Social Determinants of Health—Inspiring Leadership for Sustainable Community Health Improvement. National speakers, Dr. Soma Stout, VP of the Institute for Healthcare Improvement and Donato Tramuto, CEO of Tivity Health & Health eVillages shared the stage with Maine health leaders sharing about their work in mitigating social determinants of health and unmet social needs in their communities. A call to action went out to the participants to join project teams and commit to work on health improvement collaborations identified and prioritized over the course of the day. After the Forum, the Hanley Center facilitated two workgroup processes in two focus areas: Building a Sustainable Model for Community Health Workers and Building Community Engagement: Making Connections and Breaking the Silence of Social Isolation and Loneliness. The workgroups presented the outcomes of their work as part of the Hanley Center’s 2019 Annual Meeting.
We are grateful for the support of the Davis Family Foundation for this forum and follow up work.

More Information can be found at the links below:

  • Making Connections and Breaking the Silence of Social Isolation and Loneliness: A TOOLKIT Download | View
  • Community Resources Guide (Environmental Scan) Exemplar & Working Model Download | View
Anxiety & Depression in Maine's Adolescents and Young Adults

Anxiety & Depression in Maine’s Adolescents and Young Adults

In 2016, the Hanley Center convened a statewide Forum of health leaders passionate about adolescent and college age mental health challenges. The convening included consumers who shared their mental health challenges and the impact stigma had on their seeking treatment and on their lives, high school and college educators, mental health professionals, law enforcement and community leaders. Dr. Eugene Beresin, MD, Executive Director of The Clay Center for Young Healthy Minds at Massachusetts General Hospital, provided the Keynote Address and helped co-lead group discussions leading to a prioritization of potential initiatives to explore. Post-convening, the Hanley Center led two workgroups that brought together diverse groups of community and mental health leaders from the forum to discuss and plan initiatives aimed to mitigate stigma and educate parents about youth mental illness and how to recognize warning signs that could lead to youth suicide.

Connecting Primary Care Providers to Schools re: Youth Anxiety & Depression

Report:  Connecting PCPs to Schools

State Innovation Model - Leadership Development in the State of Maine

State Innovation Model – Leadership Development in the State of Maine

The Hanley Center, under contract with Maine’s Department of Health and Human Services (DHHS) provided services under a cooperative agreement between the Centers for Medicare & Medicaid (CMS) and Maine’s DHHS.  The cooperative agreement, known as the State Innovation Model (SIM) initiative awarded $33 million of Federal funding as one of six states selected to push toward the triple aim goals of improving the quality of healthcare delivery, improving patients’ experience of care, and reducing the total costs of care.

The Hanley Center’s work focused on facilitating the process to create a vision and strategy for health leadership development for the entire state as well as team effectiveness and leadership training for Maine’s current health leaders.

On June 2nd, 2015, the Hanley Center hosted an executive leadership summit at the Augusta Civic Center, where more than 50 of the state’s most influential healthcare leaders gathered to create a vision for healthcare leadership development over the next five years.  The tone of the event was overwhelmingly positive, with leaders from across disciplines encouraged by the diversity of stakeholder buy-in to a sustainable leadership development strategy.  A survey had been sent out to participants prior to the summit, and Dan McCormack (InterMed CEO and Hanley Center Board Treasurer) presented the results to stimulate the discussions for the day.

Hanley Center faculty led the summit with small group discussions on visioning and a panel discussion on challenges moving forward.

Derek Feeley, from the Institute for Healthcare Improvement (IHI), presented on high-impact leadership in an era of reform, and offered advice on how to take immediate action.  From this event, the Hanley Center developed a Leadership Development Framework and Plan for the State of Maine.

For full report, please contact us.

In All Fairness: Putting a Face on Health Disparities

In All Fairness: Putting a Face on Health Disparities

Visit the In All Fairness: Putting a Face on Health Disparities page to view video and learn more.

Health Information Technology

Health Information Technology

The Hanley Center hosted its 2005 annual forum on the adoption of Health Information Technology.  The end goal was to create “A Statewide Information Technology Strategy to Advance Support of Quality Care and Improved Patient Outcomes in Maine,” which today has seen tremendous success with the advent of HealthInfoNet, Maine’s Health Information Exchange – one of the nation’s first statewide exchanges of its type.  More information from this early initiative can be found in the 2005 Forum Executive Summary Report.

Bridging the Digital Divide: Connecting Maine's Behavioral Health Community With the Electronic Health Information Exchange

Bridging The Digital Divide: Connecting Maine’s Behavioral Health Community With The Electronic Health Information Exchange

The Hanley Center has since built on its experience in the rapidly developing arena of electronic clinical information-sharing and led a highly focused planning process aimed at accelerating the adoption of electronic medical records within Maine’s behavioral health community.  In 2011, the Hanley Center hosted forums that brought behavioral health leaders from around the state together to address the development of this initiative.

This planning process also helped to lay the groundwork for more efficient interconnectivity between behavioral health and physical health providers through HealthInfoNet.  The Hanley Center’s process is conducted under the auspices of Maine’s Health Information Technology Steering Committee in cooperation with HealthInfoNet and a number of respected statewide organizations engaged in behavioral health, quality improvement, and the improved coordination of care. Funding was been provided by the Maine Health Access Foundation.

The process began with a one-day Hanley Leadership Forum in March of 2011 in Freeport. It continued through 2011, 2012, and beyond.  Today, much greater attention is being devoted to coordinating emerging clinical information systems within the behavioral health provider community.

Initially, only some behavioral health providers have taken steps to coordinate the acquisition and use of new systems, but more recently, many others have also begun to do so.  Maine’s rigorous medical privacy statute discouraged many providers as they have attempted to move from the current, siloed patient-information environment, to systems that allow disparate providers to share information and coordinate care. The Hanley Center recognized the urgency to take immediate action to catalyze greater collaboration to counter behavioral health providers purchasing and installing clinical information systems that do not allow for the efficient, appropriate sharing of patient information.

More information can be found in the links provided below:

Maine HIE Report

National Perspective

Kathy Reynolds, VP Health Integration & Wellness, National Council

A Journey to Integrated Behavioral Healthcare in Maine

Catherine Ryder, Executive Director, Tri-County Mental Health Service

Consumer and Provider Education Workgroup Report

Focus Group Findings, Educational Materials and Recommendations

Data Standards Workgroup Report

EHR Action Planning Workgroup Report

Public Health Workforce Development

Public Health Workforce Development

The Maine Center for Disease Control and Prevention (CDC) and the Hanley Center partnered in 2011 to design a planning process focused on improving the capacity of Maine’s public health workforce.  This has developed into a Five Year Plan Action Plan (2013-2018) intended to address the state’s public health needs amongst an era of rapid change.  The Hanley center has been working to identify the needs of the workforce, and has recently been working to facilitate collaborative progress by engaging public health stakeholders at all levels.

On June 1, 2015, the Hanley Center hosted a public health leadership summit at the Maine Hospital Association facility in Augusta, where more than 60 of the state’s most influential public health leaders gathered to discuss the development of a comprehensive workforce development plan that the Hanley Center has been influential in developing.  Prior to the summit, participants responded to survey questions on the current needs of the workforce, and Charles Dwyer of the Maine Health Access Foundation (MeHAF) presented on those survey results. Hanley Facilitator Grace Cleaves led discussions on the needs of the public health sector, and Maine Center for Disease Control and Prevention (CDC) Chief Operational Officer Ken Albert presented on the CDC’s strategic initiative to decentralize public health oversight in effort to have a more connected community focus.  Discussions focused on building buy-in from diverse stakeholders, with emphasis on primary care providers and insurers, which was further directed by U.S. CDC Associate Director for Policy, John Auerbach.  John offered insight on national efforts and examples of how best to leverage Maine’s opportunities for public health workforce development.  This event positioned the Hanley Center to continue working with an oversight committee to refine and implement the comprehensive workforce development plan.

Charles Dwyer Slides: Workforce Needs Survey Results

John Auerbach Slides: Public Health in a Time of Change

Resiliency and Mindfulness

Resiliency and Mindfulness

The current healthcare climate is one of great change.  From system restructure to payment model reform, the challenging work of healthcare providers has become further complicated.  In an effort to recognize this “change fatigue,” the Hanley Center has promoted initiatives to empower employees in the healthcare field (both clinicians and administrators) to help focus and shape the end goal or vision.  This requires teamwork and collaboration from all levels and all “silos” of the industry, in order to build resiliency and mindfulness throughout the workforce.

Examples of how this is being implemented throughout Maine can be found in the links below:

Collected Thoughts On Resilience In Healthcare  – Ned Claxton, MD

Leadership, Resilience & Choice — Generating Better Health, Better Care At Lower Cost – Dennis Wagner, MPA

When using these resources, please remember to give credit to the source.